TERMS AND CONDITIONS
§ 1 INTRODUCTION
1.1 These General Conditions of Sale (“General Conditions”) govern the contractual relationship between the customer (“you”) and ZWILLING Armenia (“ZWILLING” or “us”) for orders placed on the sales site in line https://www.zwilling.am .
1.2 The contractual relations between you and ZWILLING are subject to Armenian law.
1.3 They concern exclusively non-commercial customers.
1.4 We reserve the right to make changes to the General Conditions. The applicable General Conditions are however those in force at the time of placing your order.
1.5 You will be invited to read the General Conditions and accept them before validating your order and making your payment. You will also have the option of printing and / or saving them.
§ 2 PLACING THE ORDER
2.1 To place an order, you must provide a valid e-mail address.
2.2 At any time before placing an order, you can consult the selected products and, where applicable, the amount of delivery costs by clicking on the shopping cart.
2.3 You have the possibility to check the details and the total price of the order and to correct any errors before validating your order.
2.4 In order to validate your order, you must click on “Buy now” expressing that it is “an order with obligation of payment” as well as your acceptance to be bound by a sales contract with ZWILLING.
2.5 After validation of your order, you will receive on the e-mail address indicated during the purchase an acknowledgment of receipt containing the details of your order. You will also receive practical information concerning the delivery of your order, your rights to access and modify your personal data and will have access to a link to download on a printable medium, the general conditions of sale and the confidentiality policy.
2.6 However, despite the confirmation e-mail, the final acceptance of your order by ZWILLING is subject to the validation of your payment in full.
2.7 After placing the order, you can check the status of your order at any time online in your space or by contacting Customer Service by e-mail or telephone.
2.8 If a product you wish to order is out of stock, a warning message will be displayed next to the product. If you wish to be informed when the product will be available again, we invite you to select the button “Please notify me when the product will be available again”. A window will open where you will be asked to enter your name and your email address. When the product is back in stock and available to order, you will receive an email notification.
§ 3 PRICES AND DELIVERY COSTS
3.1 All prices indicated on the website are expressed in drams (AMD) and include Value Added Tax. The shipping costs are not included.
3.2 Where applicable, the delivery costs are indicated to you in the shopping cart, where you can view the products you have selected at any time before placing an order.
3.3 The applicable delivery charges are calculated automatically and added to the total amount of your order once you have selected a delivery service. In any case, the applicable delivery costs are indicated to you before the validation of your order.
3.4 If the price of a product has not been displayed correctly and this price is manifestly incorrect (example: derisory price compared to the value of the product), ZWILLING will contact you to ask if you wish to order the product at the price real. If you do not want to or if we cannot collect your instructions within a reasonable time, ZWILLING will cancel the order.
§ 4 PAYMENT
4.1 We accept payment by credit card or by cash. You will find more information on the ” Payment & Delivery “ page.
4.2 Final acceptance of your order by ZWILLING is subject to full payment.
4.3 We do not save your bank details (credit card). Payments on the online sales site are processed securely by the payment service provider. The payment provider is responsible for securing payments using the latest encryption and firewall technologies. Thus, your transaction is fully encrypted and protected against fraud. You may be asked for your Verified by Visa or Mastercard SecureCode password.
§ 5 CONDITIONS OF USE FOR DISCOUNT VOUCHERS, REDUCTION CODE OR PROMO CODE
5.1. ZWILLING can distribute, issue coupons, reduction codes or promo codes, entitling to a reduction in the price of a purchase, either in absolute value or in percentage. Each voucher specifies the minimum purchase amount, the online store in which the voucher can be used and the expiry date. Certain products and brands may be excluded from the benefit of discount coupons.
5.2. It is not possible to use several coupons for a single order.
5.3. The difference between the amount of the reduction voucher and the value of your order can be paid by any means of payment offered on the site.
5.4. In the event of a total or partial return of the goods, the fraction of the price paid by the reduction voucher is not refunded.
5.5. If you used a discount coupon during your purchase, we reserve the right to charge you the original price of the remaining merchandise in the event that, due to a withdrawal, the total amount of the remaining order becomes less than the minimum purchase value authorizing or having authorized the use of this coupon.
§ 6 DELIVERY AND TRANSFER OF RISK
6.1 We deliver the products ordered in Armenia. You can find more information on the ” Payment & Delivery “ page.
6.2 The delivery time is on average 1 to 2 working days. The delivery time is however interrupted in the event of force majeure or fault on your part.
6.3 The average delivery time of your order will be indicated to you before the validation of your order and you will be reminded in your order confirmation email.
6.4 However, the order is only shipped after validation of all of your payment.
6.5 The order will be delivered to the postal address indicated when placing the order. We cannot deliver the products covered by an order to multiple postal addresses.
6.6 If the order has not been delivered to you at the end of the indicated average delivery time, you have the option of terminating the contract.
6.7 Any risk of loss or damage to the products which are the subject of the order is transferred to you when you or any other third party that you have designated, other than the carrier offered by ZWILLING, take physical possession of these products. When you entrust the delivery of the goods to a carrier that was not offered to you by ZWILLING, the risk of loss or damage to the products covered by the order are transferred to you upon delivery of the goods to the carrier.
§ 7 RETURNS
7.1 In accordance with the legal provisions, you can withdraw without having to justify a reason within a period of 14 days. This period starts from the receipt of the product by you or by a third party designated by you other than the carrier.
In order to simplify this procedure for you, a pre-filled return form as well as the procedure to follow is present in each package. Items should be returned to:
ZWILLING Armenia Store
8-th Abovyan street
7.2 From the communication of your decision to withdraw, you have 14 days to return the product to us under your own responsibility.
You can also find all the information on our website ” Returns & cancellation “ page. You can also decide to return your order without following the procedure indicated. In this case, the return costs are your responsibility.
7.3 The product must be returned to us in its original packaging. The returned product must not have been used. It must be marketable. You may be held responsible for any depreciation of the product resulting from handling other than those necessary to establish its nature, characteristics and proper functioning.
7.4 A very small number of customers buy and return an extremely high number of products in an obviously abusive manner. So that the prices we offer for our products are not negatively impacted due to the costs associated with these returns, ZWILLING reserves the right to close their customer account. In this case, sales made before the account was closed are not affected and the customer concerned continues to benefit from the legal right of withdrawal.
§ 8 PRODUCT INFORMATION
8.1 We take the greatest care to faithfully reproduce the details and colors of our products on the site. However, the color and details that appear on your screen when you place an order depend on the equipment you use to view the products. Therefore, we cannot guarantee that your computer or mobile phone screen will faithfully reflect the color or details of the products on delivery.
8.2 If your product does not bring you full and complete satisfaction, we invite you to exercise your right of withdrawal or replacement .
8.3 Our products are covered by a limited lifetime warranty against defects in workmanship and material. However, they are not covered against damage due to accident or use contrary to the instructions.
§ 9 LIABILITY
9.1 The fact that one of the parties does not claim against the other party a breach of any of its obligations cannot be interpreted for the future as a waiver of the obligation in question.
9.2 All the elements (in particular, and without this enumeration being exhaustive, the information, data, photographs, brands, images, drawings, graphics, animations, texts) made available in the context of the use of the online sales site https://www.zwilling.am are protected by intellectual property. You acknowledge and agree that they remain at all times our property or that of our licensors. You are only authorized to use these elements during your use of the site with our express authorization or that of our licensors.
9.3 You are not authorized to assign, transfer or subcontract all or part of your rights or obligations arising from the contract with ZWILLING or any related order for products to any third party, unless ZWILLING has given his express written consent.
9.4 ZWILLING reserves the right to assign, transfer or subcontract the benefit of all or part of the rights and obligations under this contract or any other related contract to any third party, on the condition, however, that this does not lead to a reduction in your rights.
§ 10 PROCESSING OF CLAIMS AND DISPUTES
For any questions or complaints you can contact:
– by telephone on +374 (010) 566 111 or write an email to <firstname.lastname@example.org> or <email@example.com>
§ 11 INFORMATION ON ZWILLING AND CUSTOMER SERVICE
ZWILLING Armenia Store
8 Abovyan Street
Tel: +374 (010) 566 111
Email:firstname.lastname@example.org / email@example.com
ZWILLING sells knives and kitchen utensils made of steel, enamelled cast iron, ceramic, as well as glass and tableware.