FREQUENTLY ASKED QUESTIONS
When you create an account with us you are able to see past orders and track current orders. Your address details will also be saved, speeding up your ordering process.
You can choose your password during registration.
If you forget your password you can click on the ‘forgot password’ link on the account sign in page. Please enter your email address, you will then receive an email which allows you to reset your password.
You can change your password in the password section in your account.
Once you have added your chosen products to your account, click the ‘’View cart’’ button. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. Also on this page, you can enter any vouchers codes or amend the products you have chosen. Then you can click the ‘Next Step’ button, which will take you to the sign in page. If you already have an account you can sign in using your email address and password, if not you can register. If you do not want to register you can continue your purchase as a ‘guest’. You will then be asked for your billing and shipping address. If you have already shopped with us and have an account these details will be automatically filled in, but you can still change them if necessary. The next step is to input your payment details. You can pay by credit card or PayPal. Once you have paid you will receive a confirmation email with your order confirmation number and details of your order.
You can see the status of your order at any time. To do this, please log into your user account. You will find the corresponding information on your orders under “Order History”.
In order to avoid possible disappointments, we would like to point out that the items that you have placed in your basket of goods are not automatically reserved. That is why we ask you to come quickly to the payment. Otherwise, it is possible that the item has already left when you want to make payment due to the high demand.
You can make the payment with your credit card or by cash..
If your delivery address is different from your billing address, you can of course provide a separate address for delivery.
You can contact customer service by emails at <email@example.com> / <firstname.lastname@example.org> or by telephone +374 (010) 566 111 every day from 11am to 8pm.
To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. ZWILLING stores your first name, last name, date of birth, address details and email. Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. We do not store payment details.
ZWILLING does not share or sell you data to third parties.
We deliver within Armenia only. Delivery charges will differ so please check before you order.
Orders usually ship within 1-2 business days from when the order is placed. While we always strive to achieve this delivery time, we cannot guarantee this. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed.
We offer free delivery on all orders over the value of 50.000 AMD or more in the city of Yerevan. We only deliver within Armenia.
You will find more information on the <<Delivery >> page.
No, at ZWILLING there is no minimum order quantity.
You will receive a shipment confirmation email, which will contain a link for you to track your parcel.
If your order does not arrive please contact customer services at <email@example.com> or by telephone +374 (010) 566 111 and a member of the team will be able to help you.
If your product arrives faulty or damaged ZWILLING will refund the purchase price and delivery charge. You will find more information on the ” Returns & cancellation ” page.
If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. You will find more information on the ” Returns & cancellation ” page.
Please enter your email address in the newsletter sign up bar and confirm subscription. You will receive an email confirmation with a link to finalize your sign up.
You can find the unsubscribe link at the bottom of each newsletter.
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There is a search bar located in the top right hand corner of each page. Simply enter your search term to see the results.