FAQ's

FAQ’s

FREQUENTLY ASKED QUESTIONS

HERE YOU WILL FIND ALL THE INFORMATION ABOUT THE ONLINE SHOP.

ACCOUNT
What are the advantages of creating an account?
When you create an account with us you are able to see past orders and track current orders. Your address details will also be saved, speeding up your ordering process.

Can I get a password to access my account?
You can choose your password during registration.

What do I do if I forget my password?
If you forget your password you can click on the ‘forgot password’ link on the account sign in page. Please enter your email address, you will then receive an email which allows you to reset your password.

How can I change my password?
You can change your password in the password section in your account.

Order
How to order ?

Once you have added your chosen products to your account, click the ‘’View cart’’ button. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. Also on this page, you can enter any vouchers codes or amend the products you have chosen. Then you can click the ‘Next Step’ button, which will take you to the sign in page. If you already have an account you can sign in using your email address and password, if not you can register. If you do not want to register you can continue your purchase as a ‘guest’. You will then be asked for your billing and shipping address. If you have already shopped with us and have an account these details will be automatically filled in, but you can still change them if necessary. The next step is to input your payment details. You can pay by credit card or PayPal. Once you have paid you will receive a confirmation email with your order confirmation number and details of your order.

How can I see the status of my orders?
You can see the status of your order at any time. To do this, please log into your user account. You will find the corresponding information on your orders under “Order History”.

What should you pay attention to when ordering?
In order to avoid possible disappointments, we would like to point out that the items that you have placed in your basket of goods are not automatically reserved. That is why we ask you to come quickly to the payment. Otherwise, it is possible that the item has already left when you want to make payment due to the high demand.

What payment methods do you accept?
You can make the payment with your credit card or by cash..

Can I indicate a separate delivery address?
If your delivery address is different from your billing address, you can of course provide a separate address for delivery.

CONTACT
How can I contact customer service?
You can contact customer service by emails at <info@zwilling.am> / <zwilling@zwilling.am> or by telephone +374 (010) 566 111 every day from 11am to 8pm.

DATA PROTECTION
Will my data be stored?
To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. ZWILLING stores your first name, last name, date of birth, address details and email. Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. We do not store payment details.

Will my data be shared with third parties?
ZWILLING does not share or sell you data to third parties.

What are cookies and how are they used?
Cookies are small files that are stored on your device when you visit certain web pages. They collect and remember data such as items in your basket and remember you when you return to the site. In addition, statistical data on website usage can be collected and analyzed and used to improve the sites accessibility and customer experience. Users can influence the use of cookies. Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. In this case some features of the website may not function properly, purchases can however still be made. On this website, cookies are used by ZWILLING. The user is notified at the beginning of their visit to the site. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. Cookies may also be used for retargeted advertising.

DELIVERY
Where do you deliver to?
We deliver within Armenia only. Delivery charges will differ so please check before you order.

How long will it take for my delivery to arrive?
Orders usually ship within 1-2 business days from when the order is placed. While we always strive to achieve this delivery time, we cannot guarantee this. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed.

How much are the shipping costs?
We offer free delivery on all orders over the value of 50.000 AMD or more in the city of  Yerevan. We only deliver within Armenia.

You will find more information on the <<Delivery >> page.

Is there a minimum order quantity?
No, at ZWILLING there is no minimum order quantity.

How can I track the delivery of my order?
You will receive a shipment confirmation email, which will contain a link for you to track your parcel.

What do I do if my order does not arrive?
If your order does not arrive please contact customer services at <info@zwilling.am> or by telephone +374 (010) 566 111 and a member of the team will be able to help you.

EXCHANGE
Can I return goods and who bears the cost?
If your product arrives faulty or damaged ZWILLING will refund the purchase price and delivery charge. You will find more information on the ” Returns & cancellation “ page.

Is there a return period?
If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. You will find more information on the ” Returns & cancellation “ page.

NEWSLETTER
How do I sign up for the newsletter?
Please enter your email address in the newsletter sign up bar and confirm subscription. You will receive an email confirmation with a link to finalize your sign up.

What are the advantages of a newsletter subscription?
Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop.

How do I unsubscribe from the newsletter?
You can find the unsubscribe link at the bottom of each newsletter.

OTHER
How can I search for items?
There is a search bar located in the top right hand corner of each page. Simply enter your search term to see the results.

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